Privacy Policy

This Privacy Policy explains how AromaVibe Oils (“we,” “us,” “our”) collects, uses, shares, and protects personal information when you visit or purchase from our Site.
Table of Contents
  1. Scope
  2. Information We Collect
  3. How We Use Information
  4. Cookies & Tracking
  5. How We Share Information
  6. Payments
  7. Marketing Emails
  8. Data Retention
  9. Security
  10. Your Privacy Rights
  11. Children’s Privacy
  12. International Visitors
  13. Changes
  14. Contact

1. Scope

This Policy applies to information collected through our website at aromavibeoils.com (the “Site”), and to customer support interactions related to the Site and our products.

2. Information We Collect

2.1 Information you provide

  • Order details: name, email, shipping/billing address, phone number, and items purchased.
  • Account information: login credentials (if you create an account) and preferences.
  • Customer support: messages, attachments, and details you share when contacting us.
  • Reviews: content you post, including ratings and comments.

2.2 Information collected automatically

  • Device/usage data: IP address, browser type, device identifiers, pages viewed, timestamps, and referring URLs.
  • Approximate location: inferred from IP address.
  • Cookie identifiers: small text files or similar technologies for analytics and functionality.

2.3 Sensitive information

We do not intentionally collect sensitive categories of personal data (such as health data). Please do not submit sensitive information through the Site.

3. How We Use Information

We use personal information to:

  • Fulfill orders, process payments, and deliver products
  • Send order confirmations, shipping updates, and service messages
  • Provide customer support and respond to inquiries
  • Improve our Site, products, and customer experience
  • Detect, prevent, and investigate fraud and security incidents
  • Comply with legal obligations and enforce our terms
  • Send marketing communications if you opt in (you can unsubscribe anytime)

4. Cookies & Tracking

We use cookies and similar technologies to operate the Site, remember preferences, and understand usage. Examples include:

  • Strictly necessary cookies for site functionality (cart, checkout)
  • Analytics cookies to understand site traffic and performance
  • Marketing cookies (if enabled) for advertising measurement and retargeting

You can control cookies through your browser settings. Disabling cookies may affect site features.

5. How We Share Information

We do not sell your personal information. We may share personal information with:

  • Service providers (hosting, analytics, email delivery, customer support tools) who process data on our behalf
  • Payment processors to handle payments securely
  • Shipping carriers to deliver orders and provide tracking
  • Professional advisors (legal/accounting) as needed
  • Authorities if required by law or to protect rights and safety

6. Payments

Payment card information is handled directly by our payment processor(s). We do not store full card numbers. Payment processors may collect and store payment information according to their own policies.

7. Marketing Emails

  • If you opt in, we may send promotions, product news, and offers.
  • You can unsubscribe anytime using the link in the email or by contacting us.

8. Data Retention

We retain personal information only as long as needed to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.

10. Your Privacy Rights

10.1 Access, correction, deletion

You may request access to, correction of, or deletion of your personal information, subject to legal exceptions.

10.2 California (CCPA/CPRA) notice (if applicable)

If you are a California resident, you may have rights to know what personal information we collect, request deletion, and opt out of “sale” or “sharing” (as defined by California law). We do not sell personal information. To exercise rights, contact us using the details below.

10.3 EEA/UK (GDPR) notice (if applicable)

If you are in the EEA/UK, you may have rights to access, rectify, erase, restrict processing, data portability, and object to processing. Our legal bases may include performance of a contract (fulfilling orders), consent (marketing), and legitimate interests (security and improvements). You may withdraw consent at any time.

11. Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child provided personal information, please contact us to request deletion.

12. International Visitors

If you access the Site from outside the United States, you understand your information may be transferred to and processed in the U.S.

13. Changes

We may update this Policy from time to time. The updated version will be posted with a new effective date.

14. Contact

Email: [support@aromavibeoils.com]
Address: [Insert business mailing address]